Privacy Policy

1. INTRODUCTION

This document sets out the privacy policy of Xenica Collective Pty Ltd trading as ‘Xenica Collective’ (referred to in this privacy policy as ‘we’, ‘us’, or ‘our’).

We take our privacy obligations seriously and we’ve created this privacy policy to explain how we store, maintain, use and disclose personal information.

By providing personal information to us, you consent to our storage, maintenance, use and disclosing of personal information in accordance with this privacy policy.

This includes between you, the visitor to this website, and us, the owner and provider of this website and also where we are directed by a third party to process your personal information. This privacy policy also applies to the use of any and all information collected by us or provided by you in relation to your use of the website and the provision of our services to you. Furthermore, this Privacy Policy covers any visitor to our website or any person who then registers or becomes a customer of our affiliate partners (Affiliates).

We may change this privacy policy from time to time by posting an updated copy on our website and we encourage you to check our website regularly to ensure that you are aware of our most current privacy policy.

2. TYPES OF PERSONAL INFORMATION WE COLLECT

The personal information we collect may include the following:

a. name;

b. mailing or street address;

c. email address;

d. social media information;

e. telephone number and other contact details;

f. age;

g. date of birth;

h. credit card or other payment information;

i. photographic information such as a photo of yourself;

j. employment details including qualifications and professional experience;

k. information about your business or personal circumstances, including your areas of interests and the relevant industries you have experience in;

l. information in connection with client surveys, questionnaires and promotions;

m. aggregated statistical data which is technical information relating to your use of our website or Affiliate websites and our services, such as login data, navigation paths, length of visit to our website, traffic flow and demographics;

n. your device identity and type, I.P. address, geo-location information, page view statistics, advertising data and standard web log information;

o. information about third parties; and

p. any other information provided by you to us or other users via our website, platform or our online presence including social media, or otherwise required by us or provided by you.

3. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information either directly from you, or from third parties, including where you:

a. receive goods or services from us;

b. are associated with or referred to us by an organisation such as a chamber of commerce or local business chapter;

c. submit any of our online sign-up forms;

d. communicate with us via email, telephone, SMS, social applications (such as LinkedIn or Facebook) or otherwise;

e. interact with our website, social applications, services, content and advertising; and

f. invest in our business or enquire as to a potential purchase in our business.

We may also collect personal information from you when you use or access our website or our social media pages. This may be done through use of web analytics tools, ‘cookies’ or other similar tracking technologies that allow us to track and analyse your website usage. Cookies are small files that store information on your computer, mobile phone or other device and enable and allow the creator of the cookie to identify when you visit different websites. If you do not wish information to be stored as a cookie, you can disable cookies in your web browser.

We may use Google Analytics to collect and process data, including when you use third party websites or apps. To find out more see How Google uses data when you use our partners’ sites or apps.

4. USE OF YOUR PERSONAL INFORMATION

We collect and use personal information for the following purposes:

a. to provide goods, services or information to you;

b. for record keeping and administrative purposes;

c. to provide and verify information about you to our Affiliates;

d. to provide information about you to our contractors, employees, consultants, agents or other third parties e. for the purpose of providing goods or services to you;

e. to provide information about you to our professional advisers such as auditors, insurers, financial service providers and/or lawyers;

f. to improve and optimise our service offering and customer experience;

g. to comply with our legal obligations, resolve disputes or enforce our agreements with third parties;

h. to send you marketing and promotional messages and other information that may be of interest to you and for the purpose of direct marketing (in accordance with the Spam Act). In this regard, we may use email, SMS, social media or mail to send you direct marketing communications. You can opt out of receiving marketing materials from us by using the opt-out facility provided (e.g. an unsubscribe link);

i. to send you administrative messages, reminders, notices, updates, security alerts, and other information requested by you; and

j. to consider an application of employment from you.

We may disclose your personal information to cloud-providers, contractors and other third parties located inside or outside of Australia. If we do so, we will take reasonable steps to ensure that any overseas recipient deals with such personal information in a manner consistent with how we deal with it.

5. SECURITY

We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measures to protect these systems. However, we cannot guarantee the security of your personal information.

6. LINKS

a. Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. By clicking on links to other websites, you acknowledge and agree that you may be subject to be subject to the terms and conditions of that third party and their website, including a third party’s privacy policy.

b. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.

7. REQUESTING ACCESS OR CORRECTING YOUR PERSONAL INFORMATION

If you wish to request access to the personal information we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.

If you think that any personal information we hold about you is inaccurate, please contact us using the contact details set out below and we will take reasonable steps to ensure that it is corrected.

8. COMPLAINTS

If you wish to complain about how we handle your personal information held by us, please contact us using the details set out below including your name and contact details. We will investigate your complaint promptly and respond to you within a reasonable timeframe.

9. CONTACT US

For further information about our privacy policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below:

Email: hello@xenicacollective.com

Our privacy policy was last updated on 23 October 2023.